Effective Date: August 27, 2026
Spotless Tile & Grout LLC, doing business as Spotless Pressure Washing, Carpet Cleaning & Tile & Grout Cleaning (“Spotless,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, request a quote, contact us, or use our services.
Information We Collect
We may collect information that you voluntarily provide, including:
- Your name
- Telephone number
- Email address
- Service street address, city, and ZIP code
- Property type
- Services requested
- Property or job details
- Appointment and service information
- Communications between you and Spotless
- SMS consent preferences
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited, referring website, and general website activity. This information may be collected through cookies, analytics tools, hosting providers, or similar technologies.
How We Use Your Information
We may use your information to:
- Respond to quote and service requests
- Contact you about requested services
- Schedule, confirm, or update appointments
- Prepare estimates and provide customer support
- Send service-related emails or text messages when permitted
- Maintain business and customer records
- Improve our website, services, and customer experience
- Prevent spam, fraud, misuse, or security threats
- Comply with legal, tax, insurance, and regulatory obligations
Text Messaging and SMS Consent
If you voluntarily check the SMS consent box on one of our forms, you agree to receive non-marketing text messages from Spotless Tile & Grout LLC concerning your quote request, appointment scheduling, service updates, and follow-up questions.
Message frequency varies. Message and data rates may apply. Text HELP for assistance or reply STOP to opt out.
SMS consent is optional and is not a condition of purchasing services. We will not send automated service-related text messages through this form if you do not provide the applicable consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Email Communications
When you request a quote or contact us, we may send emails related to your request, appointment, estimate, or service. You may contact us if you no longer wish to receive nonessential email communications. Transactional and service-related emails may still be sent when needed to complete or document a requested service.
How We Share Information
We do not sell or rent your personal information.
We may share information only when reasonably necessary with:
- Website hosting and technology providers
- Customer relationship management providers
- Email and text-message delivery providers
- Payment, accounting, insurance, or professional-service providers
- Contractors or service partners involved in fulfilling your request
- Government authorities or other parties when required by law or necessary to protect our rights, customers, property, or safety
These providers are permitted to use personal information only as needed to perform services for Spotless or comply with applicable law.
Cookies and Analytics
Our website may use cookies or similar technologies to operate correctly, remember preferences, measure website traffic, and understand how visitors use the site. You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Data Retention
We retain personal information only as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, enforce agreements, meet insurance requirements, and comply with legal, accounting, or tax obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business-record requirements.
You may:
- Reply STOP to opt out of text messages
- Text HELP for messaging assistance
- Ask us to update inaccurate contact information
- Ask questions about how your information is used
- Adjust cookie settings through your browser
Third-Party Links
Our website may contain links to third-party websites or services. Spotless is not responsible for the privacy practices, security, or content of third-party websites. Review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are intended for adults seeking property-cleaning services. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website after an update means the revised policy applies to information collected after the change.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Spotless Tile & Grout LLC
Monroe, Georgia
Phone: 678-870-7011
Email: info@spotlesstile.net